Due to the unique nature of purchasing a wig, we hope you understand that we are only able to offer a refund if the following conditions are met:

  • Goods to be returned within 7 days of receipt
  • Wigs or Hairpieces must not have been styled, brushed or altered in any way, all original labels and tags must be attached and the item must be returned in its original packaging
  • The Wig or Hairpiece must not be affected by any odours such as perfume, hair spray, food odours or cigarette smoke
  • For hygiene reasons we ask that you wear the wig cap which is supplied when you are trying on your wig
  • We cannot accept returns of any special order items made especially for you
  • We cannot accept returns of any wig accessories
  • We recommend you send any returns via a recorded or special delivery service as we cannot accept responsibility for goods lost or damaged in transit

Thank you and we will do everything we possibly can to find the perfect wig for you.